よくある質問
FAQ
About Orders
Q. How do I choose the right size?
A. Please refer to the "Neck, Chest, and Length" measurements listed on the product page.
Although our products are specifically designed for French Bulldogs, there are individual differences in body shape, so we recommend comparing them to clothes your dog usually wears.
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Q. Can I exchange sizes?
A. Yes, exchanges are possible within 7 days of product arrival, provided the item is unused.
Please see our "Returns and Exchange Policy" for more details.
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Q. I have multiple dogs. Can I buy matching outfits for them?
A. Absolutely!
Popular patterns are produced in limited quantities, so we recommend purchasing while supplies last.
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About Products
Q. Why are your products exclusively for French Bulldogs?
A. RIO STYLE products are designed to fit the unique physique of French Bulldogs.
We prioritize chest circumference, neck circumference, and ease of movement, focusing on both aesthetics and comfort.
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Q. Are your products handmade?
A. Yes.
Each piece is carefully crafted by hand.
This allows us to achieve a sense of luxury and uniqueness that cannot be replicated with mass production.
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Q. What are the features of your fabrics and designs?
A. With a Moroccan x Resort theme,
we value a worldview where "time with your beloved dog looks even more special."
We aim for designs that not only look great in photos but also elegantly enhance daily walks and cafe time.
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Q. Can I wash your products?
A. Yes.
Please hand wash gently or use a laundry net.
To prevent loss of shape, we do not recommend using a dryer.
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About Shipping
Q. How much is shipping?
A. Shipping costs vary depending on the order amount and shipping region.
Typically, delivery is via Yu-Packet Post and costs 310 yen.
Orders over 10,000 yen qualify for free shipping.
You can check the details on the cart screen.
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Q. How long does it take to ship?
A. We typically ship within 7 to 10 business days of your order.
As each item is handmade after your order is placed, please understand that it may take some time for delivery.
During busy seasons or for pre-order items, delivery may take longer.
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Q. Do you offer international shipping?
A. We are currently preparing for it.
We will announce it on Instagram when it becomes available.
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About the Brand
Q. What is RIO STYLE?
A. RIO STYLE is
a dog resort wear brand exclusively for French Bulldogs.
With a Moroccan x Resort worldview, we aim to make time with your beloved dog even more beautiful and special.
"Simply wearing it changes the whole atmosphere"
We deliver each such piece with all our heart.
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About Instagram
Q. Where can I find the latest information?
A. We post new product information, restock alerts, and behind-the-scenes content on Instagram.
Please follow us!
@riostyle_official
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